Terms & Conditions

1. Use of Website

1.1 License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This license does not include:

• Modifying, copying, or creating derivative works based on our website or its content
• Using any data mining, robots, or similar data gathering methods
• Downloading any portion of the website except as expressly permitted
• Any use of the website that could damage, disable, overburden, or impair our services

1.2 Account Creation

Some features of our website may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized access to your account

2. Rental Terms and Conditions

2.1 Booking and Reservations

When making a reservation through our website or other channels:

• A valid credit card is required to secure your booking
• Rates are subject to change until the reservation is confirmed
• Special requests are subject to availability and cannot be guaranteed
• Booking confirmation will be sent to the email address provided

2.2 Driver Requirements

To rent a vehicle from Melbourne Car Rental, drivers must:

• Be at least 21 years of age (additional fees may apply for drivers under 25)
• Possess a valid driver's license that has been held for at least 12 months
• Present a valid credit card in the driver's name for the security deposit
• Meet our insurance requirements

2.3 Vehicle Pick-up and Return

The following conditions apply to vehicle pick-up and return:

• Vehicles must be picked up and returned during our operating hours unless special arrangements are made
• Late returns will incur additional charges
• Vehicles must be returned with the same amount of fuel as at pick-up
• A vehicle inspection will be conducted upon return

3. Customer Responsibilities

3.1 Vehicle Use

When using our rental vehicles, you agree to:

• Use the vehicle only for lawful purposes
• Not use the vehicle for commercial purposes unless specified in your rental agreement
• Not use the vehicle off-road or on unsealed roads unless specifically permitted
• Not use the vehicle to transport dangerous goods or hazardous materials
• Not drive under the influence of alcohol, drugs, or any substance that may impair your ability to drive
• Not exceed the maximum number of passengers allowed for the vehicle

3.2 Vehicle Care

During your rental period, you are responsible for:

• Checking oil, water, and tire pressure regularly
• Reporting any mechanical issues promptly
• Securing the vehicle properly when not in use
• Keeping the vehicle clean and free from smoke
• Using the correct type of fuel

3.3 Accidents and Damages

In the event of an accident or damage to the vehicle:

• Report the incident to us immediately
• Obtain details of any third parties involved and witnesses
• Contact police if required by law or if there are injuries
• Do not admit liability to any third party
• Complete an accident report form

4. Limitation of Liability

Melbourne Car Rental will not be liable for:

• Any indirect, consequential, exemplary, incidental, or punitive damages
• Lost profits, revenue, or data
• Personal injury or property damage arising from your use of our vehicles or services
• Any delay or failure to perform resulting from causes outside our reasonable control
• Personal belongings left in vehicles

Our total liability to you for any damages shall not exceed the total amount paid by you for the rental service.

5. Website Rules and Conduct

When using our website, you agree not to:

• Impersonate any person or entity
• Engage in any activity that interferes with or disrupts the website functionality
• Attempt to gain unauthorized access to any portion of the website
• Use the website for any illegal or unauthorized purpose
• Post or transmit any content that is unlawful, threatening, abusive, defamatory, or otherwise objectionable
• Collect or store personal data about other users without their consent

6. Intellectual Property

All content on the Melbourne Car Rental website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Melbourne Car Rental or its content suppliers and is protected by Australian and international copyright laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. All other trademarks not owned by us that appear on this site are the property of their respective owners.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised Terms. We encourage you to review these Terms periodically.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria.

9. Contact Information

If you have any questions or concerns about these Terms, please contact us at: