Last Updated: November 1, 2023
At Melbourne Car Rental, we strive to provide exceptional service and value to our customers. We understand that plans can change, which is why we have developed a fair and transparent refund policy. This policy outlines the conditions under which refunds are issued and the procedures for requesting a refund.
Our refund policy for cancellations is based on the notice period provided:
For prepaid reservations, which typically offer discounted rates:
Refunds may be issued under the following conditions:
We process refunds according to the following timeline:
Please note that during peak seasons or holidays, processing times may be longer.
To request a refund, please follow these steps:
Our customer service team will review your request and respond within 48 hours.
The following situations are generally not eligible for refunds:
In cases of force majeure (natural disasters, severe weather events, governmental actions, etc.), we may offer more flexible refund options at our discretion.
In cases of serious medical emergencies, we may offer full or partial refunds outside our standard policy. Documentation from a medical professional may be required.
Corporate accounts may have custom refund policies as specified in their service agreements.
Refunds are processed to the original payment method used for the reservation:
For any questions or concerns regarding refunds, please contact our dedicated customer service team:
Refund Department
Melbourne Car Rental
08 / 52 Baron Strand
Reingerstad, ACT 2846
Australia
Phone: +50610148863
Email: refunds@melbournecarrental.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST
Melbourne Car Rental reserves the right to modify this refund policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your reservation will apply to your rental.
This refund policy does not affect your statutory rights under Australian Consumer Law. If you believe you are entitled to a refund under consumer protection laws, please contact our customer service team to discuss your situation.